flexiCLIP is sold in Spain, the following text is translated by an automatic translator and is only to provide this text to users accessing from different countries.
Legal notice General conditions of sale:
Legal notice General conditions of sale:In this Legal Notice, the user (hereinafter “you”) will find all the information concerning the legal conditions defining the relationship between you and the person in charge/owner of the website (hereinafter “we/seller/flexiCLIP”), accessible at the address https://flexiclip.eu (hereinafter “the website”) which flexiCLIP makes available to Internet users.
We invite you to review the General Terms and Conditions of Sale governing the offer and sale of flexiCLIP products through the online shop included on this website.
These Conditions may be modified at any time, so please read them before placing each order.
These conditions are not valid for corporate customers (B2B).
All orders of flexiCLIP products accepted on www.flexiclip.es are sold directly by “Santiago Pimentel Martínez”, with registered office at Calle San Rafael 1, 29670 San Pedro Alcántara in the province of Málaga, Spain and with CIF number 27338041B, (hereinafter “seller/us/flexiCLIP”) and are sold in accordance with the following General Conditions of Sale which will form part of the Sales Contract.
For any kind of doubt, query or suggestion, you can send us your comments through our contact form.
Privacy and data protection policy:
Orders are subject to our verification and acceptance, after clicking on “buy” you will receive an email as an acknowledgement of receipt of your order, this does not imply that the order has been accepted. An order will be considered accepted once the conditions in the section “personalisation” are met in the case of personalised flexiCLIP products, in the case of smooth or non-personalised flexiCLIP products the order will be considered accepted when we send you the shipping confirmation of your order.
Requirements for the condition of registered user:
The acquisition of the condition of registered user allows you to navigate through the restricted access areas that appear on the website, the use of services for which prior identification is required and the acquisition of flexiCLIP products that may be offered through the website.
The condition of registered user can be acquired by people of legal age and with full capacity to contract who subscribe to the present General Conditions. The acquisition of the condition of registered user implies the reading and express acceptance, without any reservation, of the integral terms of the present General Conditions that the user declares to have known prior to their acceptance, and which may be stored and reproduced by the user. Registration as a user is an essential requirement for the contracting of services or the acquisition of flexiCLIP products through its online shop.
The user name and password generated, which will allow the user to identify themselves and use the service, are strictly personal and confidential. The user will be responsible for maintaining the confidentiality of the same. Consequently, the user expressly accepts, unless there is proof to the contrary, that we presume that the uses of the service made using their identification keys are made by the registered user, unless the user has previously notified the loss or theft of these keys.
The password may be freely modified by the user, through the procedures we have established for this purpose. The replaced password will be cancelled as a means of identification at the same time as the new one is generated. We may block access to and use of the website when we deem it necessary for security reasons.
The Service will be automatically blocked in the event that three successive errors are made in entering user passwords for access or use.
We will adopt the necessary organisational and technical measures in our computer equipment to ensure proper use of the Service by users and prevent unauthorised access for the purpose of making unauthorised disclosures of the content of the user information accessible through the Service.
User obligations: The user is obliged to:
– Communicate to flexiCLIP all data necessary for access and use of the services that require prior identification, which must be truthful, current and accurate. The user is obliged to provide true and correct personal data (name, surname, postal address, email and other contact details) and agrees that we may use this information to contact him/her if necessary. If you do not provide us with all the information we will not be able to process your order. Otherwise, flexiCLIP will not be responsible in any way for possible delays or failures in delivery as a result of error or omission of these data.
– You may not place any fraudulent, false or speculative order. flexiCLIP reserves the right to cancel the order and/or inform the relevant authorities if it has reasonable grounds to consider it as such.
– By placing an order on this website, you warrant to us that you are at least 18 years of age and have the legal capacity to enter into binding contracts.
– Take the necessary security measures, both personal and material, to maintain the confidentiality of your user name and password, as well as to immediately notify flexiCLIP of the loss, misplacement, theft or illegitimate access to your user name, as well as its knowledge by third parties.
– Make proper use of the Services included in the website, always in accordance with the law.
– Not to carry out any activity that hinders or interferes with the operation of the Services included in the website.
– To pay for the flexiCLIP products that they have contracted through the website and for the shipping and handling charges, if any.
We ship flexiCLIP products through a courier company.
Your order will be delivered to you within 10 working days from the date that you respond to us with the acceptance of the print proofs of flexiCLIP products, as reflected in the section “personalisation”.
For Spain (Peninsula and Balearic Islands) and Portugal (peninsula) the cost of shipping will be free for each order.
For Melilla, Ceuta, Gran Canarias y Tenerife the cost of shipping will be 3,00€ for each order.
For France and Italy the cost of delivery will be 6,00 euros for each order.
For Germany the cost of delivery will be 8,00 euros for each order.
Orders will be sent to the delivery address you have given us on your form, so it is important that you pay attention when filling in the delivery address details. We will not be responsible in case the delivery address is incorrect or incomplete.
You will be able to track the status of your order through the tracking number that we will send you to your email or in the user space of the website destined for this purpose, if enabled.
For security reasons, we will not send any order to post office boxes or military bases, nor will we accept any order when it is not possible to identify the recipient of the order and his/her address.
In the event that the period of time indicated in the “Shipments” section for the shipping method selected by you has elapsed without your order having been received, you must inform us of this circumstance.
If it is impossible for us to make the delivery, the courier company will contact you again to arrange a new delivery date. If at that time you wish to change the address and/or delivery method initially selected, the costs generated by such changes will be borne by you in any case.
When your order is delivered to you, you must check that everything is in accordance with your request. If there is any discrepancy or problem with the order, you must contact us by email, leaving your personal details and order number, and we will contact you to resolve the problem.
In the case of problems with the packaging, you must inform the courier company upon receipt of the order
One of the characteristics of flexiCLIP products is the totally personalised printing with the name and/or logo as appropriate. For this reason, once the order has been placed, a photo or virtual sample will be sent to the email you have provided us with, which must be returned to us within 48 hours with the acceptance or corrections you believe necessary for the correct execution of your order; In the event that we do not receive a reply, we will resend the said e-mail, if with the second dispatch we do not receive any reply, within 48 hours, the order will be produced, assuming that the product has been approved, so that no further claims will be accepted.
The design will also be considered accepted if you check the acceptance box in the web designer, if enabled.
The flexiCLIP product is available in two colours, black and white, with white printed in black ink and black printed in white ink.
All prices shown on our website include VAT and are in euros (euros). The seller reserves the right to vary the price of the items without prior notice in accordance with market conditions
We accept payments by credit or debit card (Visa, Mastercard, American Express, Discover, Diners Club and JCB), Apple Pay and Google Pay.
To protect the security of your credit or debit card payment, we use secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the payment platform with which we work. The return will be in the same form of payment.
Transfer of risk and ownership:
You acquire ownership of flexiCLIP products at the time you receive the shipping confirmation and the product leaves the warehouse. Responsibility for flexiCLIP products will be transferred to the user at the time of delivery of the order placed.
Returns and complaints:
For flexiCLIP’s customised products you cannot withdraw from the contract once you have agreed to the print tests and/or the conditions in the “customisation” section have been met and/or you have ticked the conformity box in the web designer.
For flexiCLIP plain or non-personalised products, the return period is 14 working days from receipt. In order to be able to return the product, it is essential that both the product and its packaging are in perfect condition. flexiCLIP assumes that you have read and understand what you are buying on our website. Shipping costs for returns or unwanted products will be assumed by you. If you wish to return a product you must notify us previously by email using the withdrawal form that you will find below, indicating all the data requested. Once your request has been received, you will be sent the necessary instructions for making the return; once we have received and checked the condition of the products, we will proceed to make the corresponding payment within a maximum period of 15 days.
In the case of withdrawal on your part, we will reimburse any payment received by you, including, where applicable, delivery costs, except for the costs generated towards us by the payment platform.
We will not admit nor will there be any responsibility for damages (including those caused during transport) unless you notify us via e-mail before 48 hours after the date of receipt of the products. We will not accept claims or liability for products that differ in quantity or specification from the colour of the flexiCLIP clips given to us unless you notify us via email within 7 working days of receipt of the products; in the event that we receive an order from another customer in error we will use all available means to rectify the error.
This guarantee establishes that in the event of a defective product, the seller must repair, replace, reduce the price or terminate the contract, as appropriate, which will be free of charge for the consumer and user (article 118 of the Revised Text of the General Law for the Defence of Consumers and Users (TRLGDCU): “The consumer and user has the right to have the product repaired, replaced, the price reduced or the contract terminated, […]” and Article 120 of the same Law: “Repair and replacement shall comply with the following rules: a) They shall be free of charge for the consumer and user. Such free of charge shall include the necessary expenses incurred to remedy the non-conformity of the products with the contract, especially the shipping costs, as well as the costs related to labour and materials”).
For its part, Article 123 of the Consolidated Text of the General Law for the Defence of Consumers and Users (TRLGDCU) recognises that: “The seller is liable for any lack of conformity that becomes apparent within two years of delivery”. Likewise, Article 123(5) recognises that: “The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it”.
Some of the information or communications we send you will be in writing, as required by applicable law; therefore, by using this website you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. Accordingly, you consent to the use of this electronic means of communication and acknowledge that any contracts, notices, information and other communications that we send to you electronically comply with the legal requirements to be in writing. This condition will not affect your statutory rights. We may send communications to you either by e-mail or to the postal address you provide when placing an order. Notices shall be deemed to have been received and properly made at the time they are posted on our website, 24 hours after an e-mail is sent, or three days after the postmark date of any letter.
In case of withdrawal on your part, please send, preferably by email, the following model form. flexiclip(at)flexiclip(dot)eu
Model withdrawal form:
TO THE ATTENTION OF flexiCLIP WITH ADDRESS IN SAN RAFAEL STREET 1, SAN PEDRO ALCÁNTARA, 29670 MÁLAGA, SPAIN
I hereby communicate that I withdraw from my contract of sale of the following property:
Name of consumer/user:
Address of consumer/user:
Signature of the consumer/user (only if presented on paper)
Legislation and competent jurisdiction:
The present legal notice terms of sale shall be governed by Spanish law. flexiCLIP and the users submit, with express waiver of any other jurisdiction, to the courts of the domicile of flexiCLIP.